If you'd like to receive a full Root Cause Analysis (RCA) report, please reach out to to request one. We continued to closely monitor the situation until we had full confidence the issue was resolved and no further impact would reoccur. By 9:14 AM PST, everyone should have been able to connect to Slack again after reloading their app or browser tab. This allowed the system to recover while steadily restoring full access to all users. With traffic distributed across the additional databases, we gradually lifted the rate limits to allow more people to connect to Slack. Admins and Managers can now approve, edit, or reject the request directly in Slack. We reinstated the rate limits and redirected some traffic to the database replicas to relieve the demand on our primary databases. right person based on your Ramp configuration: admins can approve any. However, we moved too quickly and the increased activity affected the system again. Once the system had stabilized, we began lifting these rate limits to enable more connections to Slack. This was the result of an outage affecting one of our service providers trouble ceased once they reestablished services. That’s bullshit, a current Slack employee told. There is no such thing as ‘routine maintenance.’. This meant that some people could not access Slack at all, but also that Slack would continue working for those who were already connected. PST, a small percentage of customers experienced trouble sending and editing messages, loading threads, uploading files, and more. But Platformer can now confirm that Slack wasn’t down for routine maintenance. We introduced tighter rate limits on connection requests to reduce the load on the system. ![]() A configuration change inadvertently lead to a sudden increase in activity on our database infrastructure. Due to this increased activity, the affected databases failed to serve incoming requests to connect to Slack. Slack is not loading for some users Issue summary: On Februfrom 6:00 AM PST to 9:14 AM PST, customers may not have been able to access Slack. Once the load was balanced and custom status processing had returned to normal, we deployed a fix to correct the issue with the database cluster migration, bringing capacity back to the expected level.On Februfrom 6:00 AM PST to 9:14 AM PST, customers may not have been able to access Slack.Ī configuration change inadvertently lead to a sudden increase in activity on our database infrastructure. Once we established we had sufficient capacity to handle the scheduled job, we resumed processing the custom status requests, fully restoring normal service for all affected users. ![]() This resolved some of the errors affecting Slack services. We paused the scheduled custom status job to immediately mitigate the load on the affected database cluster. Outages are a common problem with cloud-based software solutions but that doesn’t make them any less frustrating. As these requests piled up, other Slack services began to experience issues as well, including a small number of users being unable to connect. If youre having trouble getting the app to work, kill it entirely and start it up again. PST, some customers experienced issues with certain Slack features, such as huddles, calls, workflows, sending emails to Slack, and more. The Slack desktop app is the most convenient and fastest way of using Slack. Tuesday DecemIncident Trouble with certain Slack features Issue summary: On December 7, 2021, from 7:37 a.m. ![]() The number of incoming requests exceeded the unintentionally reduced capacity of the database cluster, leading to errors and sluggishness for some actions in Slack. Restart, Update, or Reinstall the Slack App. Unfortunately, this coincided with a scheduled job to process a large number of custom status requests, an activity that commonly occurs at the top of each hour. We continued to experience elevated errors until 10:40 a.m. ![]() PST most customers were able to use Slack again. A small percentage of customers may have also experienced errors or slowness when loading channels, sending messages, accessing admin pages, and connecting to Slack.Īn issue with a routine database cluster migration inadvertently caused a decrease in capacity. PST, some customers began to see improvements, but others who were trying to launch their Slack clients were unable to do so. On Augfrom 9:01 AM PDT to 11:00 AM PDT, customers may have experienced issues with blurry images in Slack, as well as trouble uploading files.
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